How to Book a Ticket

General Information

Our Condition of Carriage apply on all flights and flight segments where our name or Airline Designator Code is indicated in the carrier box of the ticket. Except as provided in Conditions of Carriage, in the event of inconsistency between Conditions of Carriage and any other regulations we may have, Conditions of Carriage shall prevail.

Instructions for Buying Tickets

You can make a booking at flynyx.com or by contacting one of our Authorized Agents.

We offer one-way and return tickets. All taxes, fees and charges are included in the ticket price. Changes in taxes, fees and charges may change the ticket price. A booking is confirmed only after payment is received and you have received our confirmation including a booking reference/electronic ticket. Upon check-in you have to present a valid ID card or a valid passport.

User Account

We recommend all passengers create an account with us to be able to:

• Make the booking process faster
• Check and change active bookings
• See booking history
• Make sure your contact information is up to date
• Subscribe to our newsletter (on request)
  
  

Assistance for Passengers with Special Needs

NyxAir is committed to providing a safe and comfortable travel experience for all customers, regardless of their needs and abilities.

On the Tallinn-Kuressaare-Tallinn and Tallinn-Kärdla-Tallinn route, passengers with special needs holding a disabled person’s card issued on the basis of §2 of the Social Benefits for Disabled Persons Act or a pension certificate issued on the basis of §35 of the State Pension Insurance Act, where the degree of severity of the disability and the duration of disability fly with 100 % discount of fare. An escort travelling together with a disabled passenger will have a 15 % discount of the normal fare.

Special assistance and escorts must be booked via our Customer Support at support@nyx.ee or +372 55627612.

Other Discounts

We offer discounts to the following passenger types:

• Seniors (65 years or older)
• Students (up to 24 years)
• Children and youth (2-12 years)
• Infants
  
  

If you have booked a discounted ticket, you must be able to present all relevant documents certifying the right for a discount a valid ID card or a valid passport.

Extra Services

Additional and special baggage can be booked as an extra service. The following extra services can be booked on our website:

• Additional Baggage
• Pets
• Sports Equipment
  
  

Other special baggage and services can not be reserved online. For those issues please contact us support@nyx.ee.

Seating

You can choose to reserve your favorite seat onboard. We will charge a fee per one-way/seat.

Check-out

Please check that all details in your reservation is ok before you make the payment. You have to accept our Terms & Conditions before payment. After that, click on "Proceed to payment". You will now be directed to the Maksekeskus AS secure payment page, where you can select to pay either via a direct bank link or payment card. We offer the following payment methods:

Direct bank payment:

• Banks operating in the Republic of Estonia - Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay;
• Banks operating in the Republic of Latvia - Swedbank, SEB, Citadele and Luminor;
• Banks operating in the Republic of Lithuania - Swedbank, SEB and Luminor;
• Banks operating in the Republic of Finland - Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki.
  
  

Credit cards:

• Eurocard/Mastercard;
• Visa, Visa Electron, Maestro.
  
  

Complaints and Disputes

Your feedback is important and help us to make changes to practices and procedures. To provide your feedback or make a complaint, please contact our Customer Relations support@nyx.ee. Under normal circumstances, we will provide a substantive response to written complaints within 28 days from the date of receipt.